Question 1

Do I need a UAE trade licence to order?

Accepted Answer

Yes. Wholesum is a B2B marketplace for licensed UAE retailers. Create a free account and browse first — your trade licence is verified after your first order.

Question 2

How do I get verified as a retailer?

Accepted Answer

Upload your UAE trade licence in your account settings. Verification usually takes one working day.

Question 3

Is Wholesum open to retailers outside the UAE?

Accepted Answer

Wholesum is focused on UAE retailers today. GCC expansion is on the roadmap.

Question 4

What is the minimum order on Wholesum?

Accepted Answer

Each brand sets its own minimum order value and per-product MOQ. Wholesum keeps these low for independent retailers.

Question 5

Can I mix multiple brands in one order?

Accepted Answer

Yes. Add products from as many brands as you like — Wholesum handles the split behind the scenes.

Question 6

Are wholesale prices shown before I sign up?

Accepted Answer

Retail prices are public. Wholesale prices unlock the moment you create a free retailer account.

Question 7

How does Net 60 work?

Accepted Answer

Your first order from any brand is paid at checkout. Reorders from the same brand automatically unlock Net 60 — pay up to 60 days after the invoice date.

Question 8

Which payment methods do you accept?

Accepted Answer

Card at checkout, plus bank transfer for larger orders. Net 60 invoices settle by bank transfer or card.

Question 9

Is everything priced in AED?

Accepted Answer

Yes. Every price on Wholesum is quoted and settled in AED.

Question 10

How long does shipping take in the UAE?

Accepted Answer

Most brands ship within the lead time shown on each product page. Wholesum does not arrange delivery; each wholesaler handles its own shipping, so consolidation is not guaranteed.

Question 11

Can I return a wholesale order?

Accepted Answer

First orders from any brand include a 10-day trial return window with a full refund.

Question 12

Who handles customs and duties?

Accepted Answer

Wholesum works with brands to clear customs and duties before delivery — the price at checkout is the price you pay.

Question 13

How does a brand join Wholesum?

Accepted Answer

Independent brands apply through the Sell on Wholesum page.

Frequently asked questions

Accounts & verification

Ordering & minimums

Payments & Net 60

Shipping & returns

For brands