Policies
Returns policy
We want your first order from any brand on Wholesum to feel low-risk. The policy below covers trial-order returns. Damaged, faulty, or wrong items are always fully covered on any order — see the bottom of this page.
Trial-order returns
- Wholesum guarantees returns on your first order from a given brand (your trial order). Reorders from that brand follow each brand's own return policy, shown at checkout.
- You have 10 days from delivery to request a return.
- Items must be unsold and in good, sellable condition — original packaging, tags intact, no merchandising stickers.
- Refunds are issued as a full cash refund to your original payment method — typically within 5 business days of the brand receiving the return.
- The shop covers return shipping.
How to start a return
- Open the order under Orders and choose “Request return.”
- Select the items and tell us why — we review within one business day.
- Once approved, ship the items back to the address we provide.
- Your refund is issued to the original payment method within 5 business days of the brand receiving the return.
Damaged, faulty, or wrong items
Always fully covered, on any order — trial or reorder. If something arrives broken, defective, or not what you ordered, message us within 7 days of delivery with photos and we'll refund or replace it at no cost to you. Return shipping is on us for these cases.
Questions? Visit the help center or contact our retailer team.